CARDS THAT WE ACCEPT:
FULFILLMENT POLICY
ORDER PROCESSING:
Please allow 2-5 business days to process your order. Please expect an email to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally delivered within 5-7 business days after the order is processed, depending on which shipping method you choose (not including weekends or holidays). We do not currently ship outside of the United States but we are working on it!
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and
displayed at checkout. Shipping will be free for any orders over $100.
REFUNDS, RETURNS AND EXCHANGES
We do not accept returns or exchanges on supplement products.
In the event that your order arrives damaged or you received the wrong product, please email us as soon as possible at vanguardsupplements@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory resolution.
CANCELLATION POLICY
We do not accept order cancellations.
PAYMENT SECURITY DISCLAIMER
At Vanguard Supplements LLC, we take the security of your payment information seriously. We comply with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure that all transactions are processed securely. Your payment details are encrypted and handled with the highest level of security, providing you peace of mind when making a purchase with us. Rest assured that your information is protected at every step of the transaction process.
PRIVACY POLICY
**Last updated: October 3, 2024**
This Privacy Policy describes how Vanguard Supplements LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vanguardsupplements.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
**How We Collect and Use Your Personal Information**
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
**What Personal Information We Collect**
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
**Information We Collect Directly from You**
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals, or gift cards, or purchases.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
**Information We Collect about Your Usage**
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
**Information We Obtain from Third Parties**
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Webflow.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
**How We Use Your Personal Information**
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, to send notifications related to your account, and to arrange for shipping, returns, or exchanges. We may also enhance your shopping experience by enabling Webflow to match your account with other services.
**Marketing and Advertising**
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or postal mail.
**Security and Fraud Prevention**
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
**Communicating with You and Service Improvement**
We use your personal information to provide you with customer support and improve our Services.
**How We Disclose Personal Information**
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy.
**Third Party Websites and Links**
Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including on third-party platforms, may also be viewable by other users.
**Security and Retention of Your Information**
Please be aware that no security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit.
FULFILLMENT POLICY
ORDER PROCESSING:
Please allow 2-5 business days to process your order. Please expect an email to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally delivered within 5-7 business days after the order is processed, depending on which shipping method you choose (not including weekends or holidays). We do not currently ship outside of the United States but we are working on it!
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and
displayed at checkout. Shipping will be free for any orders over $100.
REFUNDS, RETURNS AND EXCHANGES
We do not accept returns or exchanges on supplement products.
In the event that your order arrives damaged or you received the wrong product, please email us as soon as possible at vanguardsupplements@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory resolution.
CANCELLATION POLICY
We do not accept order cancellations.
PAYMENT SECURITY DISCLAIMER
At Vanguard Supplements LLC, we take the security of your payment information seriously. We comply with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure that all transactions are processed securely. Your payment details are encrypted and handled with the highest level of security, providing you peace of mind when making a purchase with us. Rest assured that your information is protected at every step of the transaction process.
PRIVACY POLICY
**Last updated: October 3, 2024**
This Privacy Policy describes how Vanguard Supplements LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vanguardsupplements.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
**How We Collect and Use Your Personal Information**
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
**What Personal Information We Collect**
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
**Information We Collect Directly from You**
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals, or gift cards, or purchases.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
**Information We Collect about Your Usage**
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
**Information We Obtain from Third Parties**
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Webflow.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
**How We Use Your Personal Information**
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, to send notifications related to your account, and to arrange for shipping, returns, or exchanges. We may also enhance your shopping experience by enabling Webflow to match your account with other services.
**Marketing and Advertising**
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or postal mail.
**Security and Fraud Prevention**
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
**Communicating with You and Service Improvement**
We use your personal information to provide you with customer support and improve our Services.
**How We Disclose Personal Information**
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy.
**Third Party Websites and Links**
Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including on third-party platforms, may also be viewable by other users.
**Security and Retention of Your Information**
Please be aware that no security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit.
